EXPERIENCE

    • Implement strategy on two hotel openings in Saudi Arabia for Red Sea Global Hospitality Group

    • Manage day to day opening operations for Shebara resort property - 270 staff members with 73 Suites

    • Hired and trained new employees, demonstrating best methods for serving guests

    • Implement successful strategies to increase customer satisfaction

    • Manage the British Colonial Hotel - A Historic Property in Nassau, Bahamas - 300 staff members with 288 Guest Rooms and Suites

    • Analyzed financial performance of British Colonial implemented strategies for cost control

    • Developed and implemented promotional strategies to increase occupancy at British Colonial Hotel

    • Created and implemented strategy for accurate occupancy forecasts and budgets at British Colonial Hotel

  • AUSTIN PROPER HOTEL | AUSTIN, TX | PRESENT

    ● Improved the Guest Experience scores within 1 year from 86% to 89%
    ● Grew Upsell revenue by 25% within 1 year
    ● Improved RevPar positioning to number 1 in comp set within 1 year
    ● Managed to grow Average Daily Rate by 5.8%
    ● Improved FB Profit by 11% year over year
    ● Oversaw GOP growth by 11.2%

  • FOUR SEASONS HOUSTON | HOUSTON, TX | 2021-2023

    ● Enhanced the Guest Experience scores to achieve 5 Diamond status
    ● Increased Upsell revenue from $109k to $350k in 1 year
    ● Elevated Rate Growth by $150 year over year
    ● Enhanced Rooms Profit from 72% to 75% in 1 year
    ● Improved FB Profit from 20% to 25.6% in 1 year
    ● Oversaw GOP growth by 12% in 2 year with goals for additional 4% growth in year 2

  • THE OCEAN CLUB, A FOUR SEASONS RESORT | 2019-2021

    ● Improved the Employee Voice Survey scores by 25% year over year
    ● Improved the Guest Experience scores by 35% year over year
    ● Most Improved Upselling Property growing the revenue from $19k to $400k in 2 years
    ● Improved Rate Growth by $600 within 2 years
    ● Oversaw GOP by 25% within 2 years

  • FOUR SEASONS HOTEL | WASHINGTON DC | 2018-2019

    ● Lead team to exceed service, earning Forbes Five Star and AAA Five Diamond awards
    ● Oversaw the transition from The One and Only brand to the Four Seasons brand
    ● Implemented the new Evolve Program at Four Seasons Washington DC
    ● Assisted Washington DC and The Ocean Club in achieving budgeted performance
    ● Led team in planning and execution of the 40-year celebration for the property

  • FOUR SEASONS RESORT MAUI AT WAILEA | 2013-2016

    ● Worked with sales and yield departments to maximize occupancy/revenue - surpassed goals with $160M in total revenue
    ● #1 Upselling Property rank - grew annual upsell revenue from $500K to $3M in under four years
    ● Optimized labor costs by analyzing payroll and allocating staff according to guest service forecasts

  • FOUR SEASONS RESORT MAUI AT WAILEA | 2011-2013

    ● Reduced labor expenses by creating and new staff training programs that significantly increased employees' skills
    ● Led the transition of customer communication and service standards during a period of changing government regulation
    ● Promoted to Director of Rooms based on outstanding financial performance, guest satisfaction, and leadership capability

  • FOUR SEASONS RESORT KOH SAMUI | 2009-2011

    ● Supervised 12 renovation projects for rooms and residences that elevated customer experience and overall satisfaction
    ● Developed and implemented a new training program for the Butler Services department
    ● Implemented Perfect Residence and Perfect Room programs that achieved a 100% turn rate
    ● Detailed to Four Seasons Bangkok for three months while working on Reservations/Front Office task force

  • FOUR SEASONS RESORT GRAND EXUMA | 2008-2009

    Managed 200 staff members to oversee 208 rooms and 20 residences under the supervision of the Director. Managed front office, reservations, housekeeping, laundry/valet, communications, guest services, children's programs, concierge, retail store, and residences. Prepared annual plans for revenue and expenses. Selected, hired, and trained qualified staff.

    ● Directed smooth transition of property following switchover to Sandals Hotel Company

  • FOUR SEASONS RESORT GRAND EXUMA | 2008

    Managed engineering, loss prevention, housekeeping, landscaping, and property management for 288 staff units and 56 apartments used by staff. Directed all event-planning activities. Built and enforced operating procedures and inventory controls.

    ● Directed smooth transition of property following switchover to Sandals Hotel Company